F&R Refund Policy

Last Updated: October 16, 2025

At F&R Imports, we source premium Tuscan EVOO from Frantoio Franci to deliver excellence straight from Montenero d'Orcia to your table. We stand behind every bottle, but as a perishable food product, our returns focus on unopened items for safety and quality. Our policy complies with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, offering more than the legal 14-day cooling-off period.

What Can You Return?

• Unopened Items Only: Sealed bottles or tins in original packaging with intact safety seals (e.g., Franci Toscano IGP 500ml, Opera Olei gift sets).
• Timeframe: 30 days from delivery date.
• Full Refund: We will inspect the returned goods and if accepted the product value will be fully refunded (original shipping excluded for change-of-mind returns).

What Can't You Return?

• Opened or damaged seals (hygiene and food safety reasons; EVOO oxidizes quickly).
• Personalized/custom orders or B2B bulk shipments (final sale; terms in your contract).
• Items not in resaleable condition (e.g., missing labels).

Returns Process

1. Contact Us: Email info@fnrimports.co.uk with your order number, reason for return, and photos (if faulty). We'll confirm eligibility within 24 hours.
2. Prepare Shipment: Repack securely in original box. Use your preferred carrier for change-of-mind returns (est. £5–£10 UK postage).
3. Send It Back: Ship to: F&R Imports Ltd, Tradestar Building Unit G.04, 4-10 North Road, Islington, N79EY, UK. Include a copy of your order confirmation.
4. Get Your Refund: Processed within 5–7 business days of receipt via original payment method (e.g., card, PayPal). Track updates via email.

Faulty or Damaged Goods

• Transit Damage: Notify us within 48 hours of delivery (info@fnrimports.co.uk) with photos for a free return label, full refund/replacement, and courier claim coverage. We handle shipping costs.
• Evidence required—your EVOO arrives flawless, or we fix it fast.

Shipping & Costs

• Change of Mind: You pay return shipping; we refund product only.
• Faulty Items: We pay return shipping.
• International returns? Contact us—customs duties may apply.

FAQs

• How do I know if my item qualifies? Check the seal—unbroken and unopened.
• What if my order is delayed? Returns clock starts from delivery, not order date.
• B2B Returns? Bulk orders follow contract terms; email for details.
• Refunds for Gifts? Yes, if unopened—original purchaser gets credit.

Questions? We're a quick DM or email away. Your satisfaction fuels our Tuscan passion—let's keep it flowing.

This policy is governed by UK law. Subject to change; check fnrimports.co.uk for updates.