Privacy Policy for F&R Imports Ltd

Last Updated: July 26, 2025

At F&R Imports Ltd ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.fnrimports.co.uk, or engage with our services, including our retail shop and wholesale B2B portal. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly, as well as information collected automatically when you interact with our website.

Information You Provide

• Personal Details: When you make a purchase, create an account, or register as a wholesale customer, we may collect your name, email address, phone number, billing and shipping address, company name (for B2B customers), and tax ID (for wholesale accounts).
• Payment Information: When you make a purchase, we collect payment details (e.g., credit card information) through our secure payment processor, but we do not store this information directly.
• Communications: If you contact us via email, contact forms, or customer support, we collect the information you provide, such as your name, email, and message content.
• B2B Registration: For wholesale customers, we collect business-related information during registration, such as company details and tax IDs, to verify eligibility and process approvals.

Information Collected Automatically

• Usage Data: We collect data about your interactions with our website, such as pages visited, products viewed, and time spent, using cookies and similar technologies.
• Device Information: We collect details about your device, including IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking: We use cookies to enhance your experience, analyse site performance, and deliver personalized content. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders, including retail purchases and wholesale transactions.
• Verify and approve B2B wholesale accounts.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services through analytics.
• Send marketing communications (e.g., newsletters, promotions) if you opt in. You can unsubscribe at any time.
• Comply with legal obligations, such as tax reporting or fraud prevention.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties like Shopify (our e-commerce platform), payment processors (e.g., Stripe, PayPal), and shipping companies to process transactions and deliver orders.
• Legal Compliance: Authorities or regulators when required by law, such as for tax purposes or to prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a new entity.

4. Data Security

We implement reasonable security measures, such as encryption and secure servers, to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at info@fnrimports.co.uk. We will respond within 30 days.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. For example, we keep order information for tax and accounting purposes.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Cookies

We use cookies to enhance your experience, such as remembering your cart or preferences. You can disable cookies in your browser, but this may affect site functionality.

9. International Data Transfers

As we operate in the UK, your data may be processed by service providers (e.g., Shopify) outside the UK/EEA. We ensure these providers comply with GDPR or equivalent standards.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
F&R Imports Ltd - Headquarter
Tradestar Building | Unit G.04 | 4-10 North Road, Islington, N79EY
Email: info@fnrimports.co.uk